How does one of the country’s largest non-bank mortgage servicers, Ocwen Financial Corporation, insure that their diversity and inclusion initiatives are implemented into their corporate culture? They bring on a female African-American Non-Executive Chair of the Board, Phyllis Caldwell.

An interview with Phyllis, the cover story for The MReport, a mortgage industry publication, reveals how she and the board are “setting the tone” for more diversity and inclusion throughout the organization.

“We’ve figured out that not only do you need to have a diverse employee base that reflects the customers in which you serve, but you need a culture of inclusion to allow those voices to be heard.”

To learn more, read her story here.